FAQ

All deliveries are handled by our trusted logistics partner. You can check your order status by logging in and checking ‘My Account’. Delivery times change depending on product availability, customer location, and public holidays. Standard delivery within the UAE is usually between 3-5 working days.

You can relax knowing we will deliver the goods safely and on time. If you experience any issues, please email us at cu**********@*******ft.ae or call/WhatsApp +971 50 763 8560 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays).

We have made sure that you do not pay anything extra! Prices listed for all products are transparent at the time of checkout. You will be notified of any delivery or service charges before you pay for your order.

We want you to be absolutely satisfied with your purchase. If you are not, just email us at cu**********@*******ft.ae or call/WhatsApp +971 50 763 8560 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays). Our Customer Services representative will guide you through the cancellation or returns process in more detail.

It is 7 days from the date of delivery or collection. You will need the original receipt (bill or invoice), gift receipt, or delivery note.

If you notice any visible damage to the product upon delivery, then contact us within 24 hours at cu**********@*******ft.ae or call/WhatsApp +971 50 763 8560 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays). Please include pictures for our team to verify the condition of the product received.

Click & Collect is a convenient service that allows you to place an order on our website, giving you the benefit of deducting shipping charges while collecting the item at our store.

It works in the following steps:

1. Shop for your favorite products on homekraft.ae.
2. Add these products to your basket.
3. Click the mini-basket from the top right of the screen and select the ‘View Cart’ button.
4. Select ‘Checkout’ and then select ‘Collect in-store’ at the bottom of the page from the shipping methods menu.
5. You will be directed to the location of our store.
6. Select ‘Go to Payment Details’ where you review and pay for your order using the ‘Place Your Order’ button.

Yes, you can. Once a Click & Collect order has been placed, you can cancel it up until it is invoiced. To cancel your order, please email our Customer Support team at cu**********@*******ft.ae or call/WhatsApp +971 50 763 8560 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays).

Please email our Customer Support team at cu**********@*******ft.ae or call/WhatsApp +971 50 763 8560 between 9 am and 5 pm, Monday to Saturday (excluding Sundays and public holidays).

The refunded amount will reflect on your statement of account within 7 to 14 working days.

We’ll send you an email with a consignment tracking number as soon as your order has been dispatched from our warehouse. You can then track your order and check the status by entering the tracking number into the order tracker on our site.

Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country. We have no control over these charges, so the charges will have to be borne by the customer once the parcel reaches your country.