Introduction This Privacy and Cookie Policy applies to information collected and processed via the [Homekraft](https://www.homekraft.ae/) website (the “Website”) and associated customer service channels. We take your privacy seriously and want you to know how your data is collected, used, shared, and stored. The Website is owned and operated by Homekraft.ae, trading as Homekraft and/or its affiliates and subsidiaries in the United Arab Emirates. Homekraft.ae is a limited liability company incorporated under the laws of the UAE, with its registered office at Ras Al Khor Industrial Area – Ras Al Khor Industrial Area 2 – Dubai.
By visiting the Website or supplying information through its associated customer service channels, you consent to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy is updated periodically, and you will be bound by the most recent update. It is your responsibility to check for updates.
Information We May Collect We (and our authorized service providers) collect information supplied by you via the Website, other websites operated by us, or any of our customer service channels including phone, email, or Live Chat (where available). Information may also be collected when you visit our Website or from third parties authorized to share your information with us. Even if you are not a registered user or do not place an order, some information may still be collected.
This information may include: Contact and Personal Details: Name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality, and personal shopping preferences. Website Statistical Information: Location, URL used to access the Website, browser or device type/unique fingerprint, computer’s IP address and domain type, pages visited, search terms entered, items clicked on. Transactional Information: Orders placed, items purchased, date and time of order, preferences indicated to us, requested personalization of items. Information from Third Parties: Couriers, payment providers, or through our loyalty programs. Information Supplied by You: Via surveys, competitions, or product registration.
Your full payment card details are captured only for transaction processing and are not stored, sold, or rented by us. All card transactions are managed by trusted, certified partners to ensure your payment details remain secure during the process.
Cookies Our Website uses first-party cookies (small files sent by us to your computer or other access device) and similar technologies which we can access when you visit our Website in the future. We may also use third-party cookies.
Types of cookies: Website Functionality Cookies:** Enable you to browse the Website and use features such as shopping baskets. Website Analytics Cookies: Measure and analyze how customers use the Website to improve your shopping experience. Customer Preference Cookies: Remember your preferences to make your browsing experience more personal. Targeting or Advertising Cookies: Deliver relevant adverts, limit the number of times you see an ad, and help us measure advertising effectiveness. Third-Party Service Provider Cookies: Placed by authorized third-party companies to help provide a better experience.
By using our Website, you agree to our use of these cookies. To delete cookies, refer to the help area on your internet browser for instructions. Disabling cookies may affect your ability to access certain areas or features of our Website.
How We Use Information We may use your information for the following purposes: – Processing or fulfilling your order or providing requested services. – Verifying and executing financial transactions, including credit checks and fraud detection. – Assisting with customer service queries or providing requested information. – Managing your account. – Providing a personalized or improved shopping experience. – Analytical or statistical purposes. – Marketing purposes, including sending promotional information about us, our partners, and our websites, through newsletters and re-marketing ads (subject to opt-out preferences). – Improving our service offering or Website. – Combining with information from other lawful sources. – Protecting rights, safety, or for fraud prevention. – Complying with legal or regulatory requirements.
Who May We Share Information With We may share your information with: – Our group companies. – Carefully selected third parties for pre-agreed purposes, including marketing. – Service providers performing services on our behalf (e.g., payment processing, IT, logistics, advertising). – Professional service providers (e.g., legal, audit, financial advisers). – Assignees, successor operators, or prospective purchasers of the Website or us. – Legal, regulatory, law enforcement, government, or municipal bodies. – Gift recipients or providers of any warranty in relation to your order.
Contacting Us and Opting Out If you have any queries about this Privacy and Cookie Policy, contact us at: Phone:+971 55 554 7790 Email:in**@*******ft.ae
When you first register, you can choose whether to receive marketing communications from us or our selected third parties. Each marketing communication provides an opportunity to unsubscribe. You can also change your preferences at any time by contacting us.
Protecting Your Data Information provided via our Website is stored on secure servers. Payment transactions are encrypted using SSL technology. It is your responsibility to keep passwords or login codes confidential. Despite our efforts, data transmission via the internet is not completely secure, and any data transmission is at your own risk.
Your data may be transferred to and stored in or outside the UAE. By submitting your data and using our Website, you acknowledge that your data may be sent to countries with different personal data protection laws. We require all third parties to keep your data secure and use it only for agreed purposes.
Third-Party Websites This policy does not apply to third-party websites linked to our Website. Please read their privacy policies separately.
Changes to Our Privacy Policy We will update this policy to reflect changes in data processing or legal requirements. Changes will be posted on this page.
